Refund Policy

Our Promise

We stand behind everything we sell. If you are not satisfied for any reason, we will make it right — no runaround, no fine print, no argument. That is our commitment to you.

How to Request a Refund or Replacement

Three steps. Less than two minutes.

Email returns@herwellness40.com with your order number and a brief description of the issue.
We will respond within 24 hours, Monday through Friday, with a resolution or next steps.
If approved, your refund is processed within 2–3 business days. No return shipment required for most cases.

Important: Before initiating a dispute with your bank or payment provider, please contact us first at returns@herwellness40.com. We resolve the vast majority of issues within 24 hours and will always work to make things right. Disputes filed without prior contact may delay your resolution.

Coverage by Product Type

Supplements

We offer a 30-Day Satisfaction Guarantee on all supplement purchases. If you tried the product consistently for at least 14 days and did not feel a difference, we will refund you completely.

To request a refund:

Email returns@herwellness40.com with your order number
Include a quick photo of your bottle — this helps us understand your experience and improve our formulas
No return shipment required. You keep the product.

This guarantee applies to one order per customer for each product. Accounts with multiple refund requests on the same product may be reviewed individually before approval.

Skincare & Face Treatments

30-day satisfaction guarantee. To request a refund, email us with your order number and a photo of the product. No return shipment required for items under $50. For items $50 and above, we may request the product be returned using a prepaid label we provide at no cost to you.

Beauty Devices

30-day return window. Devices must be returned in their original packaging with all accessories included and free of damage not caused by a manufacturing defect. We provide a prepaid return label. Once received and inspected, your refund is processed within 2–3 business days.

Devices with visible physical damage from misuse are not eligible for a full refund but may qualify for store credit at our discretion.
Manufacturing defects are covered regardless of condition — see Damaged & Defective section below.

Bundles & Kits

All items in the bundle must be included in the return request. Individual items from a bundle cannot be returned separately unless one item was defective or incorrect. Store credit may be offered for partial bundle returns at our discretion.

PDF Guides & Digital Downloads

Digital products are final sale once downloaded. This is standard across the digital publishing industry and applies to all PDF guides, ebooks, and digital downloads sold on herwellness40.com.

Exception — Technical Failure: If your download link does not work, the file is corrupted, or you cannot access your purchase due to a technical issue on our end, contact us at support@herwellness40.com and we will resolve it immediately — including a full refund if we cannot restore access.

Before purchasing any digital product, a full table of contents and product preview is available on the product page so you know exactly what you are getting.

Gift Purchases

If you received a HerWellness40 product as a gift and would like to request a return or exchange, contact us at returns@herwellness40.com with a description of the product and the approximate purchase date. We will work with you to find a solution even without an order number.

Damaged, Defective, or Lost in Transit

If your order arrives damaged, defective, or is lost in transit, we will replace it or refund you at no cost — no questions asked.

Email returns@herwellness40.com within 30 days of delivery (or within 30 days of the estimated delivery date for lost packages)
Include a photo of the damaged item or packaging
We will ship a replacement within 3 business days of approval, or issue a full refund — your choice

These cases are fully covered and resolved at our expense.

Subscriptions

Subscription orders follow the same 30-day satisfaction guarantee as single purchases.

How to Cancel Your Subscription

Log into your account at herwellness40.com/account
Go to Account → Subscriptions
Select the subscription you want to cancel and confirm

You can also cancel by emailing support@herwellness40.com — we will process it within 24 hours and send you a confirmation. We will never charge your card after a confirmed cancellation.

Pausing Your Subscription

Not ready to cancel but need a break? You can pause your subscription for 30, 60, or 90 days from your account dashboard. Your next shipment will not process until you resume.

Subscription Refunds

If a subscription order charged before you could cancel, contact us within 24 hours of the charge at returns@herwellness40.com. If the order has not yet shipped, we will cancel and refund it in full. If it has already shipped, our standard satisfaction guarantee applies.

What This Policy Does Not Cover

Incorrect shipping address — If a package cannot be delivered due to an address error provided at checkout, reshipment is at the customer's expense.
Unclaimed packages — Packages returned to our facility because they were not picked up or claimed will require a reshipment fee to resend.
International customs rejection — We are not responsible for packages refused or held by customs. Customs fees and duties are the responsibility of the customer.
Multiple refund requests on the same product — Our guarantee covers one claim per product per customer.
Digital downloads after download — Once a PDF or digital product has been downloaded, it is final sale.
Devices with user-caused physical damage — Scratches, breaks, or damage from misuse are not covered, though manufacturing defects always are.

International Orders (Canada)

All orders shipping to Canada are subject to our standard satisfaction guarantee. However, please note:

Customs duties and import fees are the customer's responsibility
Delivery times are 10–15 business days and may vary due to customs processing
Packages rejected by Canadian customs are not eligible for a refund or reshipment

Refund Timelines

Payment Method	Timeline After Approval
Credit / Debit Card	5–10 business days
PayPal	3–5 business days
Shop Pay / BNPL	5–7 business days (per provider)
Gift Card	Immediate — credited to original gift card
Store Credit	Immediate — available in your account

If your refund has not appeared after the timelines above: first check your bank account or PayPal. Then contact your card issuer. If you still have not received it after 10 business days, email us at returns@herwellness40.com and we will investigate immediately.

Late or Missing Refunds

Verify your bank account or original payment method
Contact your card issuer — some institutions have additional internal processing time
If you still have not received it, email returns@herwellness40.com with your order number and we will trace the refund and resolve it the same day

Contact Us

HerWellness40 — Elegant Group Collections LLC
1968 S. Coast Hwy Suite 4036, Laguna Beach, CA 92651
Email: returns@herwellness40.com
General Support: support@herwellness40.com
Response Time: Within 24 hours, Monday through Friday